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Spade69 Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Spade69 Casino. Please read them carefully before creating an account, depositing funds or playing any games. By accessing the website or using its services, you acknowledge that you have read, understood and agreed to be bound by these terms, together with any additional rules or notices displayed on the website.

Spade69 Casino operates under two licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR): an Offshore Gaming licence and an Electronic Gaming and Poker licence.

1. General terms and eligibility

These Terms & Conditions apply to your use of Spade69 Casino, including the website, account services, games, promotions, payment features and any related services made available from time to time. Additional terms may apply to particular games, offers or services. Where additional terms are provided, they form part of these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant service or promotion may apply to that service or promotion.

You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. You must not access or use the website if online gambling is prohibited where you live, if you are below the applicable legal gambling age, or if you are otherwise restricted from participating.

Spade69 Casino may require age, identity, location and other eligibility checks before allowing access to particular services or before processing transactions. You agree to provide information that is accurate, current and complete, and to update it when necessary. The use of false, misleading or incomplete information may result in restrictions being placed on your account.

Account security

You may generally maintain only one personal account unless Spade69 Casino expressly permits otherwise. Your account must be used only by you. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You should notify Spade69 Casino promptly if you suspect that your account, password or payment information has been compromised.

You are responsible for activity carried out through your account where that activity results from your failure to protect your login details. You must not sell, transfer, lend or otherwise make your account available to another person. Account information may be reviewed to protect players, maintain security, comply with legal obligations and prevent fraud or other misuse.

2. Deposits, withdrawals and account funds

You may use only payment methods that are available on the website and that belong to you or that you are authorised to use. Deposits must be made for the purpose of playing the available games and services. You must not use funds obtained through unlawful activity, and you must not use the account to provide payment services to another person.

Payment transactions may be subject to verification, processing checks, minimum or maximum amounts, fees, currency conversion costs and other conditions shown at the time of the transaction. These conditions can vary according to the payment method. You are responsible for checking the details of a transaction before confirming it and for ensuring that your payment provider permits the transaction.

Withdrawals may be subject to identity checks, payment verification, anti-fraud controls and any other checks reasonably required to protect the account and comply with applicable obligations. Spade69 Casino may return funds to an appropriate verified payment method or use another reasonable method where necessary. Processing times can vary depending on the payment method, verification requirements and external providers.

You must not attempt to deposit or withdraw funds through a method that is not authorised or that is being used in another person’s name. If a transaction is reversed, charged back or otherwise disputed without a valid reason, Spade69 Casino may suspend the account while the matter is reviewed and may recover related costs or losses where permitted by law.

Any balance shown in your account is not a bank deposit and does not represent a promise of interest or investment return. You should not deposit more than you can afford to lose. If you believe your account balance or a transaction is incorrect, you should raise the issue through the available support process as soon as possible.

3. Games, promotions and fair use

Games are provided for entertainment and are governed by the rules displayed for the relevant game. You should review those rules before playing, including information about stakes, outcomes, features and any applicable requirements. Game results are determined by the systems used for the service. Unless a technical issue, fraud or another valid reason requires review, completed game outcomes are treated as final.

You must not use automated software, bots, scripts, device manipulation, collusion, stolen information or any other unfair method to access the website or influence a game. You must not interfere with the website, introduce malicious code, attempt to bypass security controls or exploit a technical error. Suspected misuse may lead to an investigation, suspension of access and other action permitted by law.

Promotions and bonuses

Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including eligibility requirements, entry conditions, expiry dates, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions where applicable. You should read the specific terms before accepting or using an offer.

Unless the relevant promotion expressly states otherwise, offers are intended for one person, one account, one household and one permitted method of participation. Spade69 Casino may limit, withdraw, correct or cancel an offer where there has been an error, suspected abuse, multiple participation, prohibited conduct or a breach of the applicable promotional terms. Promotional terms do not replace these general Terms & Conditions.

Spade69 Casino may correct obvious errors in game information, account displays or promotional material. If a technical or administrative error results in an incorrect credit, reward or outcome, the relevant entry may be corrected and any resulting balance may be adjusted in accordance with applicable requirements.

4. Responsible gambling, privacy and service limitations

Gambling should be treated as entertainment, not as a way to earn money or solve financial problems. Set a budget before you play and never gamble with money needed for living expenses. Take regular breaks, avoid chasing losses and do not play when you are distressed, impaired or under pressure from others.

  • Decide in advance how much time and money you can afford to spend.
  • Keep gambling separate from essential household spending.
  • Do not increase your stakes to try to recover previous losses.
  • Use available account controls or limits where offered.
  • Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
  • Consider self-exclusion or account closure if you need a longer break from gambling.

Information about responsible gambling tools and support options may be available through the website or relevant local services. Spade69 Casino may apply restrictions, cooling-off periods, self-exclusion measures or other safeguards in accordance with its processes and applicable requirements. A self-exclusion request should be treated seriously, and you must not attempt to create or use another account during an exclusion period.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. Information may be collected and used to provide services, verify identity and age, process payments, prevent fraud, manage risk, meet legal obligations and communicate important account or service information. You should review the Privacy Policy to understand how information is handled.

You agree to receive service-related communications where necessary to administer your account, including security notices, transaction messages and changes to these terms. Marketing communications may be managed through the available preferences or by following the unsubscribe instructions provided. You remain responsible for ensuring that your contact and account information is accurate.

Availability and changes

Access to the website or a particular game is not guaranteed at all times. Services may be interrupted, delayed, changed or withdrawn because of maintenance, technical faults, network issues, security concerns, legal requirements or circumstances outside reasonable control. Spade69 Casino does not guarantee that the website will always be error-free, uninterrupted or available on every device.

Spade69 Casino may update these Terms & Conditions to reflect changes to services, technology, law, security practices or business requirements. Updated terms will be made available on the website. Your continued use of the services after an update indicates acceptance of the revised terms. If you do not agree with an update, you should stop using the website and request any available account assistance.

Suspension, closure and complaints

Spade69 Casino may restrict, suspend or close an account where required for security, verification, responsible gambling, legal compliance, suspected fraud, prohibited conduct, payment concerns or a breach of these Terms & Conditions. You may stop using the services at any time. Any account closure or suspension does not remove obligations that arose before the account was closed.

If you have a question or complaint, use the support or contact options made available on the website and provide enough information for the matter to be reviewed. You may be asked to complete verification before account information can be discussed. Complaints are assessed in a fair and reasonable manner, although some matters may require additional time where records, payment providers or technical information must be checked.

These Terms & Conditions are intended to operate subject to applicable Australian law and any rights that cannot lawfully be excluded or limited. Nothing in these terms is intended to remove consumer protections or other legal rights that apply to you. If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted.